1. If we cannot measure your destinations
If we cannot measure the destinations you requested, you receive a refund. If we can measure some but not all, the report lists the trips we could not measure and why, and we refund or credit the difference.
2. Field Verified outside coverage
Field Verified is available in launch cities only. A request outside coverage is refunded in full, or converted to a standard Commute Report with the difference refunded, as you choose.
3. Remeasurement
Every paid buyer report includes one free remeasurement within 90 days, for example after schools reopen or during the monsoon. Remeasurement is not a refund; it is a new measurement of the same trips.
4. Broker Pro and Verified Commute
Broker Pro is billed monthly; unused reports lapse and are not refunded. Verified Commute has a minimum term of two quarters, with terms set out in the developer contract.
5. How to ask
Write to support@imperibuild.com with your report reference. Refunds go back to the original payment method.