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Legal

Grievance officer

If something about your data, a report or our service is wrong, this is where to raise it.

1. How to reach the grievance officer

Email grievance@imperibuild.com. Include your name, the mobile number or email on your account, a report reference if you have one, and what you would like us to do.

2. What you can raise

  • Requests to access, correct or erase your personal data, or to withdraw consent.
  • Concerns about how your location data is used.
  • Complaints about a report, a measurement or our service.

3. What happens next

We acknowledge every grievance and respond within the timelines set by the rules that apply to us. If you are not satisfied with our response, you may escalate to the authority designated under the applicable law.